Service advisor training in your capital city
Are you looking for comprehensive in-person training that will transform your team of service advisors?
Look no further! The Workshop Whisperer is proud to announce our upcoming Service Advisor Training Tour, where our CEO Rachael Evans will be delivering impactful training sessions in major capital cities.
Here’s why this training is an absolute must for your team: we’ll dive deep into understanding the crucial role of service advisors, the key performance indicators (KPIs) that measure their performance, and how to excel in this pivotal position. Our training is designed to empower your team members with the knowledge and skills they need to own their roles confidently.
Investing in your team’s development is investing in your business’s success.
Our full-day training is priced at just $599 including GST per advisor, offering exceptional value
For the insights and strategies they’ll gain.
Please Provide Your Details Below:
We'll be traveling to all major capital cities, making it convenient for your team to join us:
Perth: Friday,
September 13 | 9am-5pm
Metro Hotel Perth
61 Canning Highway, South Perth
We’ll be teaching you EVERYTHING you need to know about creating a Superstar Service Advisor for your workshop:
Meeting KPIs
- Understanding KPIs: An overview of key performance indicators relevant to service advisors, such as customer satisfaction scores, average repair order values, and service conversion rates.
- Goal Setting: How to set realistic and attainable goals for individual and team performance.
- Tracking and Measuring: Training on how to monitor personal and team KPIs, and understanding the metrics dashboard.
- Time Management: Strategies for managing time effectively to meet daily, weekly, and monthly targets.
- Reporting: How to create and interpret reports that track progress towards meeting KPIs
Operational Objectives
- Daily Operations: Overview of daily responsibilities and how they tie into overall shop performance.
- Quality Control: Ensuring service quality meets the standards set by the shop and industry benchmarks.
- Workflow Management: Techniques for managing the flow of work in the service department to meet operational objectives.
- Resource Allocation: Understanding how to effectively utilise manpower and equipment at the front desk.
- Communication Protocols: Best practices for communication within the team and across departments to ensure operational efficiency.
Efficiency and Productivity
- Process Optimisation: Identifying and implementing process improvements for greater efficiency.
- Leveraging Technology: Using software and tools to streamline operations and reduce manual errors.
- Preventive Measures: Training on identifying potential bottlenecks and addressing them proactively.
Customer Retention and Growth
- Customer Follow-Up: Strategies for effective follow-up to ensure customer loyalty and repeat business.
- Feedback Utilisation: How to use customer feedback to drive service improvement and meet KPIs.
- Referral Programs: Understanding and promoting customer referral programs to meet growth objectives.
Financial Acumen
- Revenue Generation: Understanding the role of service advisors in driving revenue and profitability.
- Cost Management: Identifying opportunities to reduce costs without compromising service quality.
- Understanding Profit Margins: Training on the importance of profit margins on parts and services.
Conflict Resolution
- Understanding the root causes of customer dissatisfaction.
- Strategies for de-escalating tense situations.
- Techniques for turning a negative situation into a positive experience.
- Policies on when to escalate issues to management.
Customer Service Excellence
- Role-playing different customer scenarios.
- Strategies for effective customer communication.
- Building rapport and trust with clients.
- Workshop on active listening and empathy.
Sales Techniques
- Education on the features and benefits of services and products.
- Training on identifying customer needs through effective questioning.
- Techniques for presenting service recommendations without being pushy.
- Upselling and cross-selling skills with a focus on customer value.
- Handling objections and turning inquiries into sales.
Integrating these aspects into the training for service advisors will not only enhance their ability to contribute to the shop’s success but also empower them with a sense of ownership and understanding of how their role impacts the broader business objectives.
Don’t just take our word for it! Hear what others have to say about our training and how it revolutionised their teams.
Now, let’s talk about why this is a no-brainer decision for you and your team. Investing in training that directly impacts your business’s success, enhances customer satisfaction, and boosts profitability is a win-win situation. Don’t miss out on this opportunity to elevate your team and your business.
Spaces are limited, so sign up now to secure your team’s spot in our Service Advisor Training Tour. Register today and get ready to empower your team for success!
We’ll be teaching you EVERYTHING you need to know about creating a Superstar Service Advisor for your workshop:
Rachael Evans
The Workshop Whisperer
Coming from a sales, marketing, and mentoring background, Rachael Evans has been coaching auto repair shop owners since 2014. Formerly a successful auto repair shop owner herself, she got her coaching start after the GFC when she identified a gap in the auto aftermarket industry.
Rachael brought her business growth strategies and passion for guiding owners to the market by establishing the first wholly online auto-specific coaching business. She then focused on transforming auto repair shops into successful enterprises, and their owners into successful business people.
Rachael’s goal is to help the owners of family-run businesses get the lifestyle and professional success they desire. As a speaker, coach, and successful businesswoman with a wealth of knowledge to offer, Rachael helps repair shops across several niches reach their full potential.
